Do not hesitate to contact us by e-mail at any time with any question about your online order or the products that are listed on our site. We have a highly qualified team of representatives, they will get back to you as soon as possible.
Contact us: CLICK HERE TO CONTACT US RIGHT AWAY
*Web Customer Service Hours: Monday to Friday from 10:00 am to 3:00 pm EST.
We offer free ground shipping on all orders over 100$ before tax, everywhere inside Canada.
Order Processing Time
Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 3 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. (The shipping service you select does not affect the processing time of your order).
For any order being shipped to an address differing from the credit card holder's Billing Address or if we judge the shipping or billing information given by a customer is insufficient or invalid Robin Ruth Canada will require the credit card holder to send:
- A scan or a photograph of a valid piece of ID
- A scan or a photograph of the back of the credit card (showing the signature)
- A scan or a photograph of the printed Robin Ruth Canada receipt. (Always available from your account Dashboard)
If required you can send the documents by e-mail: firstname.lastname@example.org
or by fax: 514-508-3977
Choosing the Right Shipping Method
For any Canadian address Robin Ruth Canada offers shipping services from:
Canada Post: (Recomended for any rural Canadian address or P.O. Box)
Expedited Parcel: (Regular service)
XpressPost: (Fast service)
Federal Express (FedEx):
FedEx Ground: (Delivered by truck in most Canadian Cities)
FedEx Priority Overnight: (Fastest service, recommended for all large Canadian cities)
Robin Ruth Canada offers international shipping with FedEx Ground to a number of international countries. Typical transit time is between 5-10 days, but occasionally items can experience customs delays of several weeks.
Calculating Your Order Cost in a Foreign Currency
All prices on our site are listed in Canadian dollars, and charged in Canadian dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
Any information that we receive from you is strictly confidential and will solely be used by Robin Ruth Canada. The information provided will not be shared with any outside party, and will be used for the purposes of managing and developing this web site only.
By using our web site and providing the requested information (shipping address, telephone number, and e-mail address), you accept that we stock and use this information. Should our confidentiality policy change, we will publish all modifications in these pages to keep you well informed.
Our Online Store Price Policy
Prices are always subject to change without notice. ALL Prices listed on the Robin Ruth Canada online store are not applicable in any of our retail stores and vice versa. The online store faces a different competition then our retail locations, therefore prices may vary.
Terms and Conditions
We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at the robinruthca.com site are subject to change without notice. We reserve the right to limit quantities on certain items.
Permitted Use Of the Website
The Website hosted at http://robinruthca.com (including all content, page headers, custom graphics, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Website) is the property of 9231-1463 Québec Inc. Babazoo Republic (Robin Ruth Canada), and is protected by Canadian and international copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for your lawful, personal use only. You may use the Website only in the manner described expressly in this Agreement and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.
You may print Website pages provided that you do not modify any of the pages and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of Robin Ruth Canada. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with this Agreement.
Web Site Security
Interac and credit card transactions on our web site are processed with eSelectPlus from Moneris Solutions. Moneris Solutions is North America's leading processor of debit and credit card transactions.
Your credit or debit card information will be securely transmitted to Moneris and processed in the same way it would be if you would physically be in one of our stores.
SSL Encrypted Information
Our Web site secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. ROBIN RUTH CANADA. has been verified as the owner or operator of the Web site located at robinruthca.com. Official records confirm ROBIN RUTH CANADA. as a valid business.
IMPORTANT: Products bought on sale have a final sale status and may thus not be returned. No returns or exchanges will be accepted (except if defective).
Each refund request must be assessed by our online store Customer Service department. Before returning a product, you must get a return number (RA#) from our Customer Service.
Please contact us at (email@example.com) to get a RA number before sending products back. Absolutely no return will be accepted without a valid RA number. Your return number is valid for a period of 10 business days; after this period, no exchange or refund will be possible.
Unused products purchased at REGULAR PRICE may be returned within 7 DAYS. Products bought on sale have a FINAL SALE status and may thus not be returned. Return shipping fees are to be paid entirely by the customer, except when the product does not reflect the order. Only UNUSED products in their original box or wrapping will be accepted for return.
NOTE: Shipping and handling fees are not refundable. All merchandise must not be worn, altered, or washed before it is returned. Final Sale items may not be returned.
(Your Return Number Here)
Robin Ruth Canada
3565 Jarry East Suite #305, Montreal
Quebec, H1Z 4K6
You may put in a claim for a defective product by contacting Customer Service at: firstname.lastname@example.org . You must then return the product in its original packaging, along with the return number you were given, and a copy of your invoice (or other proof of purchase). Robin Ruth Canada will pay return transportation fees only in case of shipment error. In all other cases, return transportation fees will be paid by the customer (to and from our warehouse). Before initiating return procedures, digital pictures may be required for verification purposes.
The history and status of your orders, as well as copies of your invoices are always available at the following address: https://robinruthca.com/customer/account/index/
Before completing your transaction on our website, take a few minutes to double-check your order. By doing so, you can ensure the accuracy of your order. Make sure that all sizes are accurate, that the selected shipping method is the one you desire, and ABOVE ALL, that the products you ordered are the right ones. Help us serve you well so that your on-line shopping experience may be pleasant.
Creating an Account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Sign in to your existing account or create a new account. Shop around the site and add the products you want to order to your shopping cart.
Before checking out make sure to review the content of your shopping cart.
Follow the checkout steps. Select a shipping method. Then choose your method of online payment.
Once an order is placed we will package and ship your order as fast as possible. Orders usually go out in 2 business days. Some products can take up to 3 business days before they can be packaged and shipped.
IMPORTANT: The transaction will appear on your credit card statement under the name BABAZOO REPUBLIC.
If you decide to pay with the Interac Online method you will be charged the total of your order on the day that the order is placed.
You will receive a tracking number by e-mail once the package is shipped and left our warehouse.
How to use a Promo Code
Before using a promo code you have to be logged in your Robin Ruth Canada account (If you don’t have an Robin Ruth Canada account, you can create one by clicking ‘’Sign Up’’ at the top right of the page, an Robin Ruth Canada account is required to place an order on the site).
Once you have logged in your account, you can shop and select the items you want by adding them to your ‘’Cart’’. When you are ready to place the order for the items you selected, click on ‘’View shopping cart’’ at the top right of the page. In the Cart you will see a summary of your order, after reviewing your order you can enter the Promo Code in the field ‘’Discount Code’’ at the bottom of the page. Once the code is activated you will see the offer or the discount applied to your order total at the bottom right of the page. You can click ‘’Proceed to Checkout’’ to confirm and finalize your order.
All prices on our site are listed in Canadian dollars, and charged in Canadian dollars.
VISA and Mastercard are accepted on our website as well as the Interac Online service.
Interac Online is secure and easy to use because it works with your existing web banking service. Interac Online only works with the following financial institutions: Scotia Bank, RBC, BMO, and TD Canada Trust.
IMPORTANT: The transaction will appear on your credit card statement under the name BABAZOO REPUBLIC.
How is sales tax determined ?
Sales tax is determined according to the shipping address. If your billing address is in Québec but your shipping address is in Ontario, Ontario sales tax will be charged.
What are the accepted payment methods ?
You may pay for your order using the following credit cards or using Interac Online : Visa, Mastercard, and Interac Online Payments (for the moment, Interac Online payments are only accepted by the following financial institutions: Scotia Bank, RBC, BMO, and TD.
Do you ship outside Canada ?
How can I keep track of my order ?
The shipment confirmation e-mail you receive contains all the necessary information. (You will also receive an automated e-mail from FedEx or Canada Post with your tracking number once your package is picked-up and scanned.)